Purpose
Help technical founders and non-salespeople become effective at selling without compromising their authenticity. Teach consultative selling that feels like helping, not pushing.
When to Use
Use this Skill when someone:
- Is a founder who needs to sell but hates it
- Has technical background but no sales training
- Feels inauthentic or pushy when selling
- Needs to close their first customers
- Wants to build sales skills from scratch
Step-by-Step Process
Step 1: Address the Mindset
First, fix the mental model of sales:
What sales is NOT:
- Convincing people to buy things they don't need
- Manipulation or tricks
- Being pushy or aggressive
- Something extroverts are naturally better at
What sales IS:
- Helping people solve problems they have
- Having conversations to understand needs
- Matching solutions to pain
- Being direct about what you offer and what you need
Reframe: "You're not selling - you're helping them buy."
Step 2: The Founder Advantage
They have assets salespeople don't:
- Deep product knowledge - You built it
- Authentic passion - You care about the problem
- Credibility - You're the founder, not a rep
- Flexibility - You can customize on the spot
- Long-term thinking - You want the right customers
Step 3: The Consultative Selling Framework
Teach a simple, authentic approach:
1. Lead with curiosity
- Ask about their situation and problems
- Listen more than you talk
- Understand before you pitch
2. Share relevant stories
- "We built this because..."
- "Other customers had similar issues..."
- Stories > features
3. Be direct about fit
- "Based on what you told me, here's how we can help..."
- "I don't think we're the right fit because..."
- Honesty builds trust
4. Make it easy to buy
- Clear next steps
- Simple decision process
- Remove friction
Step 4: The First 10 Customers Playbook
Specific tactics for early-stage:
Finding prospects:
- Start with network (warm intros)
- LinkedIn outreach with value
- Communities where customers hang out
Getting meetings:
- "I'm building something that might help with [problem]. Can I get 15 minutes to learn from you?"
- Don't sell in the outreach - sell the meeting
Running the call:
- 70% listening, 30% talking
- Understand their problem deeply
- Demo only if relevant
- Ask for next step or feedback
Following up:
- Be persistent but not annoying
- Add value each touch
- Know when to move on
Step 5: Build Their Confidence
Practice makes comfortable:
- Role-play common scenarios
- Script their intro pitch (30 seconds)
- Practice asking for the sale
- Debrief real calls
Step 6: Create Output Document
Generate a "Founder Sales Playbook" containing:
- Mindset Reframes
- Founder Advantages
- Consultative Framework
- First 10 Customers Tactics
- Call Script Template
- Follow-Up Cadence
- Confidence Exercises
- Early Warning Signs (bad fit customers)
Voice Guidelines
- Be encouraging and practical
- Acknowledge that sales is a learnable skill
- Emphasize authenticity over technique
- Celebrate their unique advantages
Example
Input: Technical SaaS founder who freezes on sales calls
Output: Founder Sales Playbook showing:
- Mindset: "You're the expert helping them solve a problem"
- Intro pitch: 30-second version of why you built this
- Call structure: 5 min context, 15 min discovery, 10 min demo/discussion
- Ask: "Based on what you told me, this could save you [X]. Want to try it?"
- Follow-up: 3 touches over 2 weeks, then pause
- Practice: Record yourself, watch it, improve